Frequently Asked Questions
Find answers to common questions about our sneakers and apparel.
Are your products authentic?
Yes, Footpatrol only stocks 100% authentic products sourced directly from official brand partners like Nike, Adidas, and Jordan.
How do sneaker raffles work?
For high-demand releases, we use a raffle system via our app. Winners are selected at random and notified via email to complete their purchase.
Can I cancel or amend my order?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are typically unable to make changes or cancellations.
What sizing scale do you use?
Most of our footwear is listed in UK sizes. Please refer to our Size Guide on each product page for international conversions.
Do you restock sold-out items?
Limited edition releases are rarely restocked. However, core collection items are replenished regularly. We recommend signing up for notifications.
Do you ship internationally?
Yes, Footpatrol provides worldwide shipping to over 150 countries using tracked courier services.